Support and Maintenance
We provide assistance and support for your Business Intelligence solutions
Accelerate your data journey with the support of our experts
Managing the complexities of your data systems can be a challenging task. We help you save time and resources by taking care of the management and optimization of your environments.
Application Maintenance System
Visualitics supports you in implementing and selecting the most suitable architecture for your company’s operational context. The installation service, followed by AMS (Application Maintenance System), ensures clients have installations based on industry best practices, enabling proper scalability of the solution from day one.
Tableau & Power BI Support
Visualitics monitors your direct experience with these platforms, providing your IT department with control tools, analyzing critical success factors, and identifying actions for continuous service improvement. We solve issues related to complex calculations or slow dashboard visualizations, ensuring very fast resolution times.
Premium Ticketing
To meet its clients’ needs, Visualitics offers a customized Application Management and Ticketing System service based on specific client requirements. The goal of this service is to guarantee professional and fast support for technical difficulties and problems that users may encounter while using Tableau software.
The support includes all issues related to the use of Tableau products, except for problems connected to external factors, such as malfunctioning databases or operating systems. This paid support service can be activated at any time and tailored to the client’s specific needs.
Free Ticketing
Visualitics also offers all clients access to free first-level support. This allows clients to have a direct contact point for questions or issues regarding the use of the software, establishing a direct relationship with our consultants.
Get in touch
Do you want to find out which Business Intelligence solutions and services are best suited to your needs?
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